Shipping policy

Shipping Policy – Luxenny

We’re excited to bring Luxenny candles to your doorstep! Please read our shipping details below:

1. Processing Time

• All orders are hand-poured and carefully packaged.

• Processing time: 1–3 business days before your order ships.

2. Shipping Methods & Delivery

• We ship via [UPS/FedEx/USPS] (choose carrier based on destination).

• Standard shipping: 3–7 business days (U.S.)

• Expedited shipping: 1–3 business days (U.S.)

• International shipping times vary by destination. Customs fees may apply.

3. Shipping Costs

• Shipping costs are calculated at checkout based on weight and destination.

• Free shipping promotions may apply for orders over a set amount.

4. Tracking Your Order

• Once your order ships, you’ll receive a tracking number via email.

• Please allow 24 hours for tracking updates to appear.

5. Lost or Damaged Packages

• Luxenny carefully packages each candle to prevent damage.

• If your order arrives damaged or is lost during shipping, contact us within 7 days with your order number and photos.

• We will work with you to resolve the issue promptly.

6. Address Accuracy

• Please provide a complete and correct shipping address.

• Luxenny is not responsible for orders shipped to incorrect addresses provided by the customer.