Refund policy

Return & Refund Policy – Luxenny Candles

At Luxenny, we take pride in crafting high-quality, hand-poured candles designed to bring warmth and comfort to your space. Your satisfaction is our priority.

1. Returns

• Due to the nature of our products, we do not accept returns on used or opened candles for safety and hygiene reasons.

• If your candle arrives damaged, defective, or the wrong item was sent, please contact us within 7 days of receiving your order at Luxennybusiness@gmail.com.

• Include your order number and photos of the issue. We may request the damaged item be returned to process your claim.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

• Shipping costs are non-refundable, unless the refund is due to an error on our part (damaged or incorrect items).

3. Exchanges

• We currently do not offer exchanges. If you receive a damaged or incorrect candle, please request a refund and place a new order.

4. Shipping Damages

• Luxenny is not responsible for lost or damaged shipments during transit once the package leaves our facility, except in cases of carrier error.

• We recommend keeping your shipping confirmation and tracking information for reference.

5. Cancellations

• Orders can be canceled within 24 hours of purchase. After this period, your order may already be in production and cannot be canceled.